Return Policy

  1. Orders placed on shop.biolife.megawecare.com cannot be cancelled once order has been confirmed.
  2. While the BiO-LiFE Marketing Sdn. Bhd. follows a strict quality control procedure, all items sold in shop.biolife.megawecare.com are non-returnable or non-refundable.
  3. Only damaged and wrongly delivered items will be accepted.
  4. Customer is required to report the damaged or wrong delivered items within 24 hours upon receipt.
  5. Photo of the items and receipt should be emailed to health@biolife.com.my
  6. Once verified, BiO-LiFE Marketing Sdn. Bhd. will contact customer on return procedure.
  7. The customer will receive a delivery notice of the replacement item within the 7 working days.
  8. Product(s) must be returned in its original condition and all gifts that came along with the purchase must also be returned unopened.
  9. Please note that the exchange refer to purchase made at shop.biolife.megawecare.com ONLY and exchange of online purchases cannot be done at any store of BiO-LiFE Marketing Sdn. Bhd retail partners.